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Company

Ticketing System Updates

We're enabling new features for Request Tracker! Closed tickets will now archive after thirty days, and tickets in our support queues will receive an updated set of statuses and automations.

Company

Viewing My Libraries Tickets with ByWater Solutions

We're enabling a new feature. You will now be shown a section with your group's tickets on Request Tracker's Self Service Open and Closed pages.

Company

Ticketing System Upgrade

ByWater Solution announces its continued support for the Open Source ecosystem by upgrading the customer support ticketing system to Request Tracker 5! Organizations of all sizes use RT to track and manage customer requests. Best Practical Solutions develops and maintains RT and was founded to provide enterprise support, custom development, and training services for RT users.

Company

Ticketing System Updates

We're adding a new option to select the Software Application on the New Ticket Creation screen. Now our partners can declare what app their ticket is about -- Aspen Discovery, Coral, FOLIO, Koha, Libki, the gang's all here!

Open Source News

RT What? Navigating through the ByWater Solutions Ticketing System

All about using the ticketing system, the self service interface, and more ways you can make the ticketing system work for you.