Company Mission

Company Mission

The mission of ByWater Solutions is to empower libraries by giving them the technological flexibility and freedom they deserve through the use of open-source software with comprehensive and honest support.

ByWater Solutions was created with the express goal of changing the way libraries interact with their software systems and the vendors who support them. We are a small grassroots company made up of librarians, technology specialists, and customer service fanatics who believe that libraries deserve the freedom to own their software and to decide who supports it. We believe that an LSP vendor needs to constantly work to keep their customers happy, and not rely on long contract terms to maintain a strong customer base.

Libraries stay with ByWater because they want to, not because they are legally bound. We believe that libraries deserve to have access to a personalized, comprehensive support system at a reasonable cost. Our service solutions are all-inclusive and are tailored to take the complexity out of interacting with a traditional library vendor. Because the support package covers essentially everything, your staff will never have to worry if a question or problem will carry an extra price to fix.

ByWater is a company of librarians for librarians supporting a product that was created by librarians for librarians. We use high levels of communication to ensure that your needs are being met and that we are living up to the reputation we have come to be known for.