Support

Support

Quality of support is the most important focus of our company and we pride ourselves on the implementation of this key feature. ByWater Solutions has the lowest customer to support personnel ratio in the business, and we are hiring additional support specialists regularly. If you are having an issue with your system, our support team will help to solve the problem.

Our Koha support package includes, but is not limited to:

  • Technical consulting and problem solving
  • Consultation with network configuration
  • Customizations and “tweaking” to the OPAC and staff side interfaces
  • Report generation
  • Bug-fixes and the application of community released bug fix enhancements as they become available
  • Management and updating of community or customer sponsored enhancements.
  • 24/7 monitoring of your hosted server
  • Regular updates to your system as new functionality becomes available to you, as well as the application of new releases to your system as they are made available

If you are having an issue with your system, our support team will help to solve the problem. Our top rated 24/7 support package is completely comprehensive and ensures the best possible Koha experience for our customers. We also ensure all of our customers have the tools to be plugged into the wealth of knowledge and expertise available within the Koha community.

Our Support Team

Margaret Hade

Margaret Hade

Support Lead

Margaret Hade

Margaret Hade

Support Lead

Margaret’s love affair with libraries began as a volunteer at her local public library when she was thirteen. Since then she’s worked in public, academic, and specialty libraries; interacting with library users and library software of all kinds. She earned her M.L.I.S. at the University of Denver and has a B.A. in History, minor in Chinese language and culture, from The College of New Jersey. As a support lead Margaret nurtures ByWater Solutions’ partnerships. If a partner is in need she’s here to help. (or ... "If Koha's strange, And it don't look good, Who ya gonna call? Margaret!" ... sorry, it's Friday.)

Todd Goatley-Seals

Todd Goatley-Seals

Koha Evangelist and Support

Todd Goatley-Seals

Todd Goatley-Seals

Koha Evangelist and Support

Todd hales from the Washoe County Library System in Reno/Tahoe, NV. It's a large and wonderful library system nestled in the incredible Sierra Mountain Range. He came to Reno/Tahoe via Southeast Florida a move that changed his life in many ways. He enjoys running, biking, skiing, traveling and sharing time with family and attending community events.

Barton Chittenden

Barton Chittenden

Support Lead

Barton Chittenden

Barton Chittenden

Support Lead

Barton graduated with a BA from Grinnell College and has spent the last 15 years in various positions, either programming or doing tech support and analysis and is excited to be providing support to Koha ILS users now. In his free time, he tends to do Linux-y things like KyOSS (Louisville’s Linux User Group), or hackathons at LVL1: Louisville’s maker space. Barton is also an admittedly rusty juggler.