ByWater Solutions Announces Support of Aspen Discovery for Helen Plum Library

by Elise Aiello on Dec 13, 2022

ByWater Solutions, America’s forefront provider of Open Source library technology support, announced today that they are providing support and hosting services for the Aspen Open Source Discovery system for the Helen Plum Library in Illinois.

The catalog can be viewed here: https://catalog.helenplum.org

Kristie Leslie, Marketing Manager at Helen Plum Library, recently commented on the implementation:

Our staff approached the Library’s switch to Aspen Discovery with quite a bit of trepidation and low energy after a rocky launch with a different vendor. We knew that our patrons deserved a better solution for discovering and accessing our materials and had been so disappointed by a year of promised improvements that did not come to fruition. Enter the Implementation Team at ByWater Solutions, a breath of fresh air!

Our expectations have been exceeded at every milestone throughout the implementation and launch process. The enthusiasm, professionalism, and prompt, knowledgeable team has reinvigorated our staff energy for the launch of a new catalog in such a short period of time. We can’t wait to hear from our wider patron base, as our testing amongst staff and patrons has gone over incredibly well. We are grateful for the support and guidance from the Implementation Team in our transition to Aspen Discovery."

About Helen Plum Library

Mission

We strive to be a safe, welcoming, and inclusive community hub providing access to information, diverse resources, technology, and services—connecting people to learning opportunities and to each other.

Vision

Inspiring our community to connect, discover, and grow.

Learn more here: https://www.helenplum.org/

About ByWater Solutions

ByWater Solutions is a full service, high quality Open Source support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their systems than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in first rate implementation and support services with library systems of all sizes for the Koha ILS, Aspen Discovery, Folio LSP, Coral ERM, and Libki PC Management.

Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions not only lowers the cost of implementation and maintenance of OSS, but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit: https://bywatersolutions.com.

About Aspen Discovery

Aspen is a full-featured Discovery System that integrates with eContent and other third-party providers, giving your patrons comprehensive access to all of your materials in one place. Aspen combines your library catalog with e-content, digital archives, and enrichment from all major third-party providers. It also improves relevancy and ease of use, provides native reading recommendations, displays all formats of titles within one result (record grouping), and much more. With included features like web builder and mobile app (Aspen LiDA), Aspen was created to give users an improved experience over other Discovery systems, with less impact on library budgets.

For more information about Aspen please visit: https://bywatersolutions.com/projects/aspen-discovery

For More Information

Elise Aiello
Partner Engagement Specialist
ByWater Solutions
bywatersolutions.com
Phone:(888)900-8944