ByWater Solutions Welcomes Amy Schapiro as Support Lead

ByWater Solutions, an open-source community contributor and America’s forefront provider of Open-Source library technology support, announced today that Amy Schapiro has joined the ByWater Solutions team as a Support Lead.

Amy lives in New York State with her husband and children (both human and animal.) She received her BA at Plattsburgh State University and her MLIS at Long Island University. She's spent 12 years in the world of public libraries, has worked at every service desk, and instructed both colleagues and patrons of all ages in technology and software use.

Amy enjoys spending time with family, kissing animals on their faces, and playing the ukulele.

Joy Nelson, President Koha Division, recently commented on Amy joining the ByWater Solutions team.

We are excited to have Amy join the ByWater Solutions team. She brings 12+ years of technology training and library experience to our support team. Our partners are sure to enjoy her engaging personality and sense of humor. And I know she is looking forward to talking to all of them!"

About ByWater Solutions

ByWater Solutions is a full service, high-quality Open Source support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their systems than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in the first-rate implementation and support services with library systems of all sizes for the Koha ILS, Aspen Discovery, Folio LSP, Coral ERM, and Libki PC Management.

Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions not only lowers the cost of implementation and maintenance of OSS but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit

For More Information

Jessica Zairo
Director of Library Sales and Outreach
ByWater Solutions

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