News

We're Here to Help! Contacting the ByWater Support Team

This blog post will help you become familiar with all the ways you can communicate your support needs to ByWater. Depending on your communication preferences and the urgency of the problem, you can call our 888-900-8944 number, open a ticket in our ticketing system, Slack with us, chat with us through the chat box on our website and email our ByWater Partners mailing lists.

Aspen Discovery

Add a Chat Box to Aspen Discovery for Reference Services at a Distance

Streamline communication and connect patrons to the library professionals with the answers they need. This blog post will give you an idea of what Live Chat software platforms are available and how to enable them on Aspen Discovery.

Koha How-To

Add a Chat Box to your Opac for Reference Services at a Distance

Streamline communication and connect patrons to the library professionals with the answers they need. This blog post will give you an idea of what Live Chat software platforms are available and how to enable them on your Koha Opac.