Koha How-To
Koha Question of the Week: How Do We Add a New Claim Return Resolution Option?
by Hebah Amin-Headley on Mar 8, 2024
Each Friday, we will bring you a new Koha Question of the Week. We will select real questions that we receive and share the answers with you!
Question: How Do We Add a New Claim Return Resolution Option?
Answer: Like most drop-down selection options in Koha, the list of resolutions for claim returns lives in an authorized value, RETURN_CLAIM_RESOLUTION.
The two default values are
- Returned by patron (RET_BY_PATRON)
- Found in library (FOUND_IN_LIB)
Libraries can add more to match their workflows and policies, particularly if they want to resolve old claims for the purposes of catalog cleanup, so this is an example of a site with the authorized value NEVER and a description of "Never found" as a claim return resolution, enabling the library to clear old claims.
Additional Resources
Monday Minutes: Resolving Returned Claims
Read more by Hebah Amin-Headley