News

We're Here to Help! Contacting the ByWater Support Team

This blog post will help you become familiar with all the ways you can communicate your support needs to ByWater. Depending on your communication preferences and the urgency of the problem, you can call our 888-900-8944 number, open a ticket in our ticketing system, Slack with us, chat with us through the chat box on our website and email our ByWater Partners mailing lists.

Koha How-To

Reporting Software Errors in Koha to ByWater Support

Help ByWater help you! Sometimes an error stops you dead in your tracks. When this happens it's important to note the when, where, what and how so the ByWater Support team can more quickly solve the problem!

Aspen Discovery

Add a Chat Box to Aspen Discovery for Reference Services at a Distance

Streamline communication and connect patrons to the library professionals with the answers they need. This blog post will give you an idea of what Live Chat software platforms are available and how to enable them on Aspen Discovery.

Koha How-To

Add a Chat Box to your Opac for Reference Services at a Distance

Streamline communication and connect patrons to the library professionals with the answers they need. This blog post will give you an idea of what Live Chat software platforms are available and how to enable them on your Koha Opac.

Koha How-To

How to Cite Resources in Koha

Using Koha's Opac patrons can download lists of items to use for homework and research papers, populating bibliographic management tools like Zotero and Endnote, or just to help track their personal reading goals.

Koha How-To

Library Software: a KohaCon 2019 Field Guide

This year at KohaCon 2019 in Dublin, Ireland we caught brief glimpses of a dazzling array of software solutions. Some were the subject of whole presentations; while others were only briefly mentioned. Like migratory song birds -- blink and you'd've missed them all together!