Quality of support is the most important focus of our company and we pride ourselves on the implementation of this key feature. ByWater Solutions has the lowest customer to support personnel ratio in the business, and we are hiring additional support specialists regularly. If you are having an issue with your system, our support team will help to solve the problem.
Our Support package includes, but is not limited to:
- Technical consulting and problem solving
- Consultation with network configuration
- Customizations and “tweaking” to the interfaces
- Report generation
- Bug-fixes and the application of community released bug fix enhancements as they become available
- Management and updating of community or customer sponsored enhancements.
- 24/7 monitoring of your hosted server
- Regular updates to your system as new functionality becomes available to you, as well as the application of new releases to your system as they are made available
If you are having an issue with your system, our support team will help to solve the problem. Our top rated 24/7 support package is completely comprehensive and ensures the best possible experience for our customers. We also ensure all of our customers have the tools to be plugged into the wealth of knowledge and expertise available within the open source community.
Our Support Team
Koha Evangelist and Support
Koha Evangelist and Support
Todd hales from the Washoe County Library System in Reno/Tahoe, NV. It's a large and wonderful library system nestled in the incredible Sierra Mountain Range. He came to Reno/Tahoe via Southeast Florida a move that changed his life in many ways. He enjoys running, biking, skiing, traveling and sharing time with family and attending community events.
Julie has a MLS from Texas Woman’s University and has worked in special libraries in the field of print journalism. She stepped away from libraries to raise her daughter and has come back into the field to work at ByWater. She has had a lifetime love for libraries and currently lives in central Texas.
Laura was born and raised in Ohio, where she earned a BFA in Photography from Ohio University and an MLIS from Kent State University. After meandering down a career path that wound through AmeriCorps, the local tourism bureau, a couple of restaurants, a granite shop, and the Habitat for Humanity ReStore, she landed in the outreach department at the Athens County Public Libraries, where her greatest joy was getting to drive the bookmobile. Laura still lives in Ohio, where she enjoys reading, tiling, and visiting the thrift store.
Elise Konya started her career at the St. Louis County Library in Missouri but has been a library fan since childhood. At ByWater, she works as part of the support team to assist libraries in whatever ways they need (and to absorb as much about Koha as she can!). Elise and her partner live in central Illinois, and between them they wrangle one kid and two cats. In her free time, Elise enjoys reading, writing, playing games, and browsing for new pens and notebooks.
Koha OPAC Demo
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