Last Update: 11/16/2021
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via Aspen Discovery depends on the content and material you use and includes:
Personal data collected includes demographics and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to use our platform to access your library information.
The information our servers automatically collect when you use Aspen, such as native actions that are integral to the product, including book search, recommendations, as well as other interactions with Aspen and other users via server log files.
We collect no financial data and will not ask for your financial information. Any payment information submitted through Aspen will be processed using third-party systems not hosted or provided by ByWater.
Mobile Device Policy
USE OF YOUR INFORMATION
Having accurate information about you enables us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you via Aspen to:
Create and Manage your account
Increase the efficiency and operation of the platform
Notify you of updates to Aspen Discovery
Perform other business activities as needed.
Request feedback and contact you about your use of Aspen.
Respond to product and service requests
We collect and use the information such as the items listed above, that you provide voluntarily when you register for an Aspen account, or if you correspond with us. We may also retain any messages you send through Aspen and may collect the information you provide in the User Content you post to the interface. We use this information to operate, maintain, and provide you with the features and functionality of Aspen Discovery.
We may receive information about you from third parties. For example, if you access Aspen through a third-party connection or login through your public library, they may share your information with us. This collected information may be used in connection with analytic data to better understand and improve our products and services. All of the data is used to personalize the experience or for authentication purposes.
When you visit Aspen Discovery, it stores information to help you log in faster and enhance your navigation through the site, by providing a “session token” (session tokens begin when you log in and close when you log out, not when the site is opened/closed). All of the information related to the user is stored until the user logs out. All data relating to the user, which may include Username, Password, first name, last name, email, and the library that you have connected to, is encrypted.
Logfile information is automatically reported by your browser or mobile device each time you access Aspen Discovery. When you use Aspen, our servers automatically record certain log file information. These service logs may include anonymous information such as your requests, Internet Protocol (“IP”) address, and browser type.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If the information about you is demanded in response to a legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection.
Third-Party Service Providers
We may share your information with third parties that perform services for us on our behalf, including data analysis, email delivery, hosting services, customer services, and marketing assistance.
We will not, at any time, rent or sell your information to a third-party company, including its group companies, parents, subsidiaries, and affiliates.
When you post comments, contributions, or other content to Aspen, your posts may be viewed by all users and may be publicly distributed outside Aspen in perpetuity.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our best efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse. Any information disclosed online is vulnerable to interception and use by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
COOKIE INFORMATION RELATED TO ASPEN DISCOVERY
What is a cookie?
What cookies do we use?
We use the following three general categories of cookies:
We routinely use the strictly necessary, performance, and functionality categories of cookies with our Services. You can learn more about each cookie category below.
Strictly Necessary Cookies. These cookies are essential, as they enable you to move around and use the features of our Services, such as accessing logged in or secure areas. We also use these cookies to authenticate users and help identify and prevent security risks. Because these cookies are essential, they cannot be disabled.
Functionality Cookies. These cookies allow us to remember your settings and preferences, how you logged in, when you logged in or out, and the state or history of the Services you’ve used. These cookies also allow us to tailor the Services to provide enhanced features and content for you and to remember how you’ve customized the Services in other ways.
How do I control and review cookies?
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under the age of 13, please contact us using the contact information provided below.
You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account information.
SALE OR BANKRUPTCY
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from other parties, you are responsible for contacting the third party directly.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclose to third parties for direct marketing purposes and the names and address of all third parties with which we share personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request please submit your request in writing to us using the contact information provided below.
CANADIAN PRIVACY RIGHTS
If you wish to use Aspen Discovery, all information used is gathered through your library. That said, Aspen Discovery does store some personal information such as name, barcode, and email to make it easier for the user to login.
As a user, you have the right to access any data a company has collected on you. Once your request is made, organizations will have 30 days to respond and provide you with the requested information.
ByWater Solutions, LLC
PO Box 1346
Santa Barbara, CA 93102
Phone: (888) 900-8944
Fax: (888) 900-8944 (same number)
Koha OPAC Demo
Note: Our demo sites are refreshed every 3 hours and preferences are reset to their optimal settings, starting at Midnight Pacific Time. Any data added to the site will be erased.