Participate in the 2018 International Library Automation Perceptions Survey

by Jessie Zairo on Nov 16, 2018

Your feedback is essential. How are we doing?

Every year Marshall Breeding performs a survey to gauge libraries' overall satisfaction with their respective integrated library solutions. We at ByWater strive to offer the best possible service and this survey has shown that, year after year because of your amazing responses. Each library is invited to respond, not just each consortium, so please share this with all of your member libraries.

We are always here to listen to and address your concerns, no matter how big or small. If you have an issue and we are not aware of it please make sure to let us know, not just through this anonymous survey but also through our ticketing system and toll free number (888-900-8944).

This survey is instrumental in letting us know how we are doing, and does wonders for a small company like ByWater when our satisfied customers share their experiences with the world. We also use the results of this survey in determining our team’s overall support performance so if you are happy with our staff please share your experiences!

Responses from this survey help the Koha Community improve visibility, lead enhancements, and promote global acceptance of the ILS.

For more information about the survey, instructions on how to participate, and to see results of previous year's survey reports, please share your feedback through the Library Technology Guides Website.

Thank you for your time!