ByWater Receives Top Scores in Annual Perceptions Survey

ByWater Solutions, America’s forefront provider of Open Source library technology support, is proud to announce that Koha with ByWater Solutions received top marks in this year's Library Perceptions 2020 survey held by Marshall Breeding. ByWater swept the Mid Sized Public Library category with #1 ratings in the categories of:

  • General ILS Satisfaction
  • Overall ILS Functionality
  • Effectiveness of Print Resources
  • Effectiveness of Electronic Resources
  • Satisfaction with Customer Support
  • Company Loyalty

ByWater also received very strong ratings with both small and very small libraries, as well as a #2 rating for all Public Libraries for the category of support satisfaction.

ByWater and Koha also had a very strong showing for Academic Libraries with less than 200,000 holdings, holding positions within the top two for almost all categories, ByWater also received a #2 rating for all Academic Libraries for the category of support satisfaction.

The full survey can be viewed at

Part of the survey includes the ability for users to supply narrative comments with their responses. Here is some of what ByWater partners have shared regarding their experiences:

We just completed our first year working with ByWater Solutions, and we have had nothing but a great experience. Our implementation went incredibly smooth, and as a result of Koha our physical circulation is up 144.77% year over year, and .8% versus the last decade. Our print book circulation is up over 60% year over year as well. These improvements have been due to Koha and our ability to integrate an easy to navigate search box into our new website, so students can actually find books!

ByWater continues to be a wonderful company to work with!! They have provided us with the best customer service out of all the vendors we partner with. They take the intimidation factor out of open source library management tools.

ByWater has been exceptional. Their customer service is beyond top notch. The Koha ILS has been more than adequate for what we need. I would recommend taking a hard look at them before you renew with your current vendor.

About ByWater Solutions

ByWater Solutions is a full service, high-quality Open Source support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their systems than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in the first-rate implementation and support services with library systems of all sizes for the Koha ILS, Aspen Discovery, Folio LSP, Coral ERM, and Libki PC Management.

Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions not only lowers the cost of implementation and maintenance of OSS but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit