ByWater Solutions Earns Highest Scores Among Mid-Size Public Libraries in 2022 Annual Perceptions Survey

by Elise Aiello on Apr 28, 2022

ByWater Solutions, America’s forefront provider of Open Source library technology support, is proud to announce that Koha with ByWater Solutions received top marks in this year's Library Perceptions 2022 survey held by Marshall Breeding. As it did in last year's survey, ByWater swept the Mid Sized Public Library category with #1 ratings in the categories of:

• General ILS Satisfaction
• Overall ILS Functionality
• Effectiveness for print resources
• Effectiveness for electronic resources
• Satisfaction with customer support
• Company Loyalty

The full survey can be viewed at https://librarytechnology.org/perceptions/2021

Part of the survey includes the ability for users to supply narrative comments with their responses. Here is some of what ByWater partners have shared regarding their experiences:

“Switching to an open source ILS and open source discovery layer (we went live October 4, 2021) has already had a major positive impact on our work. ByWater Solutions are a true partner, and working together we will continue to make our library system better and better.”

“We have been with ByWater for two separate migrations, leaving a consortium, and then joining another one. Each time ByWater has been patient with us, and has made a complex migration into an easy to follow model. Their customer service is amazing, and Koha and Aspen are even more so. Our patrons have enjoyed the ease of use, as well as our staff. We are very pleased with our ILS, and the continual improvements are just icing on the top.”

... Over the years we have found that the underlying principle of ByWater's service is that each library is unique and does things their own way. We really love that. It's the reason we joined in the first place, and it has really paid off for us. The features offered by Koha and the support offered by ByWater have been really excellent."

“I love the community and customization that come with using an open source ILS. Instead of a "make it work" mentality, we have the more constructive 'how can we make it better?' approach.”

About ByWater Solutions

ByWater Solutions is a full service, high-quality Open Source support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their systems than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in the first-rate implementation and support services with library systems of all sizes for the Koha ILS, Aspen Discovery, Folio LSP, Coral ERM, and Libki PC Management.

Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions not only lowers the cost of implementation and maintenance of OSS but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit https://bywatersolutions.com.