Company

ByWater Solutions Ranked #1 in Mid-Size Public Libraries in Annual Perceptions Survey

ByWater Solutions, America’s forefront provider of Open Source library technology support, is proud to announce that Koha with ByWater Solutions received top marks in this year's Library Perceptions 2021 survey held by Marshall Breeding. ByWater swept the Mid Sized Public Library category with #1 ratings in the categories of:

  • General ILS Satisfaction
  • Overall ILS Functionality
  • Effectiveness for print resources
  • Effectiveness for electronic resources
  • Satisfaction with customer support
  • Company Loyalty

Despite not having a specific area in the survey for discovery layer comments, Aspen Discovery was mentioned favorably several times by those taking the survey.

The full survey can be viewed at https://librarytechnology.org/perceptions/2020

Part of the survey includes the ability for users to supply narrative comments with their responses. Here is some of what ByWater partners have shared regarding their experiences:

“We have been very favorably impressed with ByWater Solutions' expertise, knowledge, and willingness to work with us to achieve our goals. Particularly when we shut down unexpectedly in March 2020 for COVID19, it was heartening to know that ByWater already had systems and processes - and documentation! - in place for us to use. Serving our public during lockdown was only possible because of ByWater's foresight and support. Our previous ILS certainly could never have coped with this unforeseen situation.”

“We've been using Koha, with support from ByWater Solutions, since 2016. We are very pleased with the functionality and customization of Koha. We had significant budgetary savings by going with an open source ILS. Support from ByWater and other Koha libraries is awesome.”

"Our non-Academic discovery layer, Aspen Discovery, is the best thing ever. High scores all around for the product and ByWater support."

"We are very pleased with Koha and the Aspen Discovery product (added this year). ByWater Solutions has been very easy to deal with and they are very responsive to our requests... Aspen Discovery has provided us with a very easy to use and manage way to provide electronic resource access."

“The customer service provide by ByWater is exceptional. If your ILS contract comes up for renewal, you absolutely should give them a call.”

About ByWater Solutions

ByWater Solutions is a full service, high-quality Open Source support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their systems than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in the first-rate implementation and support services with library systems of all sizes for the Koha ILS, Aspen Discovery, Folio LSP, Coral ERM, and Libki PC Management.

Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions not only lowers the cost of implementation and maintenance of OSS but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit https://bywatersolutions.com.

Read more by Nathan Curulla

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