ByWater Question of the Week: What Happens to Claim Return History on Deleted Items?

by Hebah Amin-Headley on Apr 25, 2025

Each Friday, we will bring you a new ByWater Question of the Week. We will select real questions that we receive and share the answers with you!

Question: What Happens to Claim Return History on Deleted Items?

Answer: According to current Koha functionality, if a library deletes a no-longer-checked-out item with a claim return on it, the claim will no longer appear in the claims table on the patron's account. Because the claim is gone, it will also no longer count toward the ClaimReturnedWarningThreshold. One workaround for now may be to add a staff message to the patron account stating how many claims the patron had as of a certain date before deleting the items.

Additional Resources

Koha Bug 29653: Return claims on deleted items

Monday Minutes: Resolving Returned Claims