ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
We went with Koha because it had competitive features and promised to keep our ILS up to date without expensive extras and upgrades. Migrating isn’t an easy process, but ByWater made it as seamless as possible. Their migration specialists , Dani and Joy , worked tirelessly to merge data from 11 separate libraries into a working consortium.
We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.
ByWater Solutions was recommended to us by a very satisfied customer, and after our experience with moving to Koha and starting to use it, we are now also very satisfied customers. Koha has been easy to use and the ByWater team has been so responsive. The training from Nicole was detailed and answered all of our specific questions. We have been so excited with our new catalog system since teaming up with ByWater and moving over to Koha.
We’ve had a very positive experience from planning to roll out. Even now, we continue to benefit from great customer service, which is of great benefit to us as we do not have a systems librarian. Whatever questions we have, we are confident that the ByWater team and other members in the ByWater community can assist us getting the right information.
We moved to Koha nine months ago from, if you can believe it, stamping books and borrower’s cards. It’s been like going from a horse-drawn buggy to a Ferrari! We are very happy with Koha and ByWater’s support and our patrons really appreciate all the added convenience of an automated system too.
2015 was an amazing year for Huntsville Public Library. We started the year off with a migration to ByWater Solutions and with the support of the knowledgeable and innovative team at ByWater Solutions we have jumped ‚Äòoutside the box’ with sustainable, efficient and effective procedures that allow staff to provide quality services to users at our physical and virtual (huntsvilleibrary.ca) libraries.
We had been using Koha for two years when we decided to explore other options for support and hosting. Switching to ByWater allowed us to have deeper and more flexible support without having to increase our budget. ByWater has been incredibly easy to work with! Our conversion was seamless and fast, and we haven’t had any offline time since we switched. The best thing about ByWater is the people – I love getting to know the team that supports our software! Everyone is friendly, down-to-earth, and responsive. We have been so happy with ByWater, and would strongly recommend them to anyone seeking support for their open-source ILS.
I have long been a fan of both the flexibility and value offered by open source products like Koha. I chose to go with ByWater Solutions as my support and hosting provider due to their excellent customer service, automatic software upgrades, and competitively-priced hosting options.
Our transition to the Koha system was a positive experience throughout, from the pre migration meetings to go-live. ByWater was always ready with support, anticipating situations we had not thought of. The training was excellent, every detail of the system was explained thoroughly. Our students and faculty love the many new features, including the shelf browse which has made shelving for our student library workers a snap. Librarians love being a part of the Koha community.
My biggest fear about moving to Koha was how the staff would adapt to the new system. They love it! Learning Koha was very intuitive and there are so many features that help us with our work flows. I’ve been so impressed with the Koha community. It is easy to find answers to questions and there is so much great sharing that gives tips and tricks. And since going live we’ve been hearing great feedback from our patrons.
We are all getting used to Koha and feel like any bump we’ve had along the way has been immediately solved by a staff member at ByWater. Our public LOVES the new catalog and all of the options available to them. We feel like it has been a change for the positive and look forward to diving into the reporting very soon. From the initial contact through the training and the conversion weekend, the ByWater staff has been incredibly helpful and knowledgeable. We are just a month into going live and we are so glad we made the change!
The benefits of the Koha system have enabled the Farmington Libraries to build a strong collection and meet the ever-evolving needs of our community, I’m happy with the knowledge that we have 6 more years ahead of us with Koha and ByWater Solutions. The savings we have seen in conjunction with the strong and stable relationship we have with ByWater has been integral to the Libraries’ growth in the past several years.
The Corona Public Library went live about a month ago and we are very happy with Koha. When searching, it is very refreshing to use an ILS that is intuitive and displays relevant results in a logical manner. The ByWater staff have been extremely supportive and helpful through the migration process and have displayed their creativity and expertise when solving issues that have come up during this transition phase from our old ILS.
Schaff Library at Lancaster Theological Seminary has been a Koha library for just over a year. We expected and welcomed the tremendous improvement over our outdated proprietary ILS. What we did not expect was to become a member of a broad family of Koha users and recipients of fantastic out-of-this-world service and support from ByWater Solutions. There are bumps in every ILS migration, but the team at ByWater was very supportive and responsive throughout the migration process. Once migration was complete, the level of service and support did not change. Because Koha is open source, all of us who use Koha participate in its ongoing development. This has been one of the most exciting parts of becoming a Koha library. Our needs lead to ideas that are funneled into developments, and this is how Koha continues to improve the way libraries manage their resources. It is a beautiful thing and we are so proud to be a part of it.
Transitioning from a proprietary to an open source catalog was a necessary step for the San Francisco Center for Psychoanalysis Library, and partnering with ByWater Solutions enabled us to experience a smooth migration we could not have accomplished on our own. Our patrons enjoy the new Koha interface and SFCP librarians value the responsive training and support offered by ByWater Solutions. Additionally, our librarians and administrators appreciate the economy, potential and flexibility of Koha. We are thrilled to partner with ByWater and participate in the open source community!
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