Quality of support is the most important focus of our company and we pride ourselves on the implementation of this key feature. ByWater Solutions has the lowest customer to support personnel ratio in the business, and we are hiring additional support specialists regularly. If you are having an issue with your system, our Koha support team will help to solve the problem.
Our Koha support package includes, but is not limited to:
- Technical consulting and problem solving
- Training questions
- Consultation with network configuration
- Customizations and “tweaking” to the OPAC and staff side interfaces
- Report generation
- Bug-fixes and the application of community released bug fix enhancements as they become available
- Management and updating of community or customer sponsored enhancements.
- Training for all major updates to Koha’s functionality via webinar to your team at no additional cost.
- 24/7 monitoring of your hosted server
- Regular updates to your Koha system as new functionality becomes available to you, as well as the application of new releases to your system as they are made available (usually every 4-6 months)
If you are having an issue with your system, our support team will help to solve the problem. Our top rated 24/7 support package is completely comprehensive and ensures the best possible Koha experience for our customers. We also ensure all of our customers have the tools to be plugged into the wealth of knowledge and expertise available within the Koha community.