ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
Our team is consistently impressed with the customer service we receive from ByWater Solutions. It’s so refreshing to work with an organization that is comprised of professional and caring individuals. Thank you!
Uintah and Duchesne County Libraries in Eastern Utah were pleased to migrate to Koha supported and hosted by ByWater Solutions as part of an LSTA grant administered by the Utah State Library Division. Our patrons and staff now enjoy many advanced features right out of the box. ByWater Solutions has been upfront and honest with us and quick to respond to all of our support needs.
We made the switch to ByWater Solutions because of their reputation for providing high quality Koha support and training. The ByWater team exceeded our expectations. Their data migration was fast and seamless. We are greatly impressed by how quickly they respond to questions and resolve technical issues. They are always thorough at communicating information about Koha upgrades and offering staff training. And they were wonderful to work with in redesigning our OPAC.
Moving from a proprietary database to a fully functioning, open source ILS has brought the Sasaki Library into the 21st century. The ability to customize Koha to the unique needs of our small corporate library and archives has brought ease of access and use to a new level. ByWater Solutions was instrumental in facilitating this transition: handling the migration of our data, providing excellent training on the Koha software, and answering the million question I had about system setup and use. I really could not have done it with them! I couldn’t be happier with the level of service ByWater provides, the functionality of Koha, or the user experience of this ILS.
Our patrons are so excited about all the new services our OPAC now offers. Now that we’re using Koha my staff’s lives are all a little bit easier as well. Cataloging is now a breeze! The team at ByWater Solutions have been great with providing training and continuous technical support. I can honestly say, it was definitely worth us switching over Koha.
We went with Koha because it had competitive features and promised to keep our ILS up to date without expensive extras and upgrades. Migrating isn’t an easy process, but ByWater made it as seamless as possible. Their migration specialists , Dani and Joy , worked tirelessly to merge data from 11 separate libraries into a working consortium.
Transitioning from a proprietary to an open source catalog was a necessary step for the San Francisco Center for Psychoanalysis Library, and partnering with ByWater Solutions enabled us to experience a smooth migration we could not have accomplished on our own. Our patrons enjoy the new Koha interface and SFCP librarians value the responsive training and support offered by ByWater Solutions. Additionally, our librarians and administrators appreciate the economy, potential and flexibility of Koha. We are thrilled to partner with ByWater and participate in the open source community!
We have been very pleased with our new Koha ILS, and with the support we have gotten from ByWater. They were extremely helpful with our migration and customization, and worked with us every step of the way. And since we have gone live with Koha, the responsiveness of the ByWater support team has been just great. And of course, the Koha ILS is web-based, so it is platform independent, and it is extremely feature rich and customizable, offering many features that some well known proprietary products don’t even have. We are very happy that we made the move from our old proprietary ILS to Koha, and that we went with ByWater Solutions for our technical support.
Over the past 5 years, Koha has made it possible for the Southeast Kansas Library System to bring the libraries of our region up to speed with a modern, economical ILS solution that facilitates a powerful and efficient resource sharing environment. Even with the minor bumps along the way, our migration to ByWater is irrefutably the smoothest major transition we’ve undergone to date. Not only was our data expertly handled, we were able to implement major structural changes during the transition that have made the system much more user-friendly for both patrons and staff. Joy truly works wonders and the entire staff at ByWater has been nothing but cooperative. We are excited to be moving forward with a company so heavily ingrained in the very fiber of Koha’s open source initiative.
When we went to look for a new provider of technical support and server hosting for our Koha System we were impressed with what we heard from others about ByWater Solutions. It was a great testimony that regional library systems in our state had chosen their services. ByWater lives up to their reputation. We submitted our first help request with caution. Our previous provider had either not responded or responded and made us to feel silly for asking such a question. Not only did ByWater staff members fix the issue, but it was sent with supportive help and they EVEN followed up on it with us. This a HUGE improvement over our former carrier. We appreciate the realness, the responsiveness and the respect we receive from ByWater.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
I have been a user of the Koha Open Source ILS for over 3 years. It is one of the best tools for granting libraries all the power of a solid ILS system, combined with the flexibility of a web based program. Now both staff and users can have full functionality anywhere we have an Internet connection. The Open Source aspect of the program is even more attractive, as we don’t have to depend on any one single vendor to make the improvements we want. With that said the support we received from ByWater Solutions in migrating our data, training our staff and hosting the ILS has been excellent. The issues that appear with any migration were quickly addressed by Joy and her migration team. They bent over backwards to make sure our data started off as clean as possible; even working over the holidays! Our training conducted by Nicole was spot on and gave the staff a great foundation for our go live. She spent a day with each aspect of our library world and discussed any issues and solutions that might be needed. The most impressive part is all of this was done in a 4 month time frame, and anyone who has done a migration before knows that’s a very sharp deadline.
The migration to Koha was both challenging and rewarding. It was very helpful to have three of us consulting and collaborating as we built our customizations and learned Koha’s functionality. I particularly appreciate the layering of detail to explore. My circulation staff have a simple, user-friendly interface with which to do their jobs, whereas the library director as ‘superlibrarian’ has access to the whole system and all its permutations. I’m looking forward to learning about future upgrades.
ByWater Solutions customer and technical support are excellent for this small special collection library and its unique titles. As Collection Management Librarian, I work with volunteers in the AIDS Library to catalog materials that circulate. I found the ByWater team easy to work with re: the migration of materials and borrower records from a much older version of Koha. The system was ‚Äòlive’ on schedule; a webinar helped prepare us for 3.12 implementation. The process overall has been seamless with minimal interruption of service. Module screens for cataloging, circulation, and especially the OPAC are user-friendly. I look forward to future collaboration.
When I found ByWater and talked to various people there, I felt I was in good hands. I decided to go with Koha and the support team at ByWater because together, we could address the unique needs of my special library. My experience with the team, notably Danielle and Nicole, has been a lot of fun! They managed to keep their sense of humor even when they actually met my old database and the issues surrounding that twisted situation. It continues to be a pleasure to work with the team and with Koha. I feel totally supported. ByWater has made the transition easy for me, although I am sure they have been challenged by my situation.
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