ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
The Corona Public Library went live about a month ago and we are very happy with Koha. When searching, it is very refreshing to use an ILS that is intuitive and displays relevant results in a logical manner. The ByWater staff have been extremely supportive and helpful through the migration process and have displayed their creativity and expertise when solving issues that have come up during this transition phase from our old ILS.
Schaff Library at Lancaster Theological Seminary has been a Koha library for just over a year. We expected and welcomed the tremendous improvement over our outdated proprietary ILS. What we did not expect was to become a member of a broad family of Koha users and recipients of fantastic out-of-this-world service and support from ByWater Solutions. There are bumps in every ILS migration, but the team at ByWater was very supportive and responsive throughout the migration process. Once migration was complete, the level of service and support did not change. Because Koha is open source, all of us who use Koha participate in its ongoing development. This has been one of the most exciting parts of becoming a Koha library. Our needs lead to ideas that are funneled into developments, and this is how Koha continues to improve the way libraries manage their resources. It is a beautiful thing and we are so proud to be a part of it.
Transitioning from a proprietary to an open source catalog was a necessary step for the San Francisco Center for Psychoanalysis Library, and partnering with ByWater Solutions enabled us to experience a smooth migration we could not have accomplished on our own. Our patrons enjoy the new Koha interface and SFCP librarians value the responsive training and support offered by ByWater Solutions. Additionally, our librarians and administrators appreciate the economy, potential and flexibility of Koha. We are thrilled to partner with ByWater and participate in the open source community!
We’ve had a very positive experience from planning to roll out. Even now, we continue to benefit from great customer service, which is of great benefit to us as we do not have a systems librarian. Whatever questions we have, we are confident that the ByWater team and other members in the ByWater community can assist us getting the right information.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
When I found ByWater and talked to various people there, I felt I was in good hands. I decided to go with Koha and the support team at ByWater because together, we could address the unique needs of my special library. My experience with the team, notably Danielle and Nicole, has been a lot of fun! They managed to keep their sense of humor even when they actually met my old database and the issues surrounding that twisted situation. It continues to be a pleasure to work with the team and with Koha. I feel totally supported. ByWater has made the transition easy for me, although I am sure they have been challenged by my situation.
We are all getting used to Koha and feel like any bump we’ve had along the way has been immediately solved by a staff member at ByWater. Our public LOVES the new catalog and all of the options available to them. We feel like it has been a change for the positive and look forward to diving into the reporting very soon. From the initial contact through the training and the conversion weekend, the ByWater staff has been incredibly helpful and knowledgeable. We are just a month into going live and we are so glad we made the change!
ByWater Solutions customer and technical support are excellent for this small special collection library and its unique titles. As Collection Management Librarian, I work with volunteers in the AIDS Library to catalog materials that circulate. I found the ByWater team easy to work with re: the migration of materials and borrower records from a much older version of Koha. The system was ‚Äòlive’ on schedule; a webinar helped prepare us for 3.12 implementation. The process overall has been seamless with minimal interruption of service. Module screens for cataloging, circulation, and especially the OPAC are user-friendly. I look forward to future collaboration.
We had been using Koha for two years when we decided to explore other options for support and hosting. Switching to ByWater allowed us to have deeper and more flexible support without having to increase our budget. ByWater has been incredibly easy to work with! Our conversion was seamless and fast, and we haven’t had any offline time since we switched. The best thing about ByWater is the people – I love getting to know the team that supports our software! Everyone is friendly, down-to-earth, and responsive. We have been so happy with ByWater, and would strongly recommend them to anyone seeking support for their open-source ILS.
Over the past 5 years, Koha has made it possible for the Southeast Kansas Library System to bring the libraries of our region up to speed with a modern, economical ILS solution that facilitates a powerful and efficient resource sharing environment. Even with the minor bumps along the way, our migration to ByWater is irrefutably the smoothest major transition we’ve undergone to date. Not only was our data expertly handled, we were able to implement major structural changes during the transition that have made the system much more user-friendly for both patrons and staff. Joy truly works wonders and the entire staff at ByWater has been nothing but cooperative. We are excited to be moving forward with a company so heavily ingrained in the very fiber of Koha’s open source initiative.
I really like having an open source system for our library. ByWater is hosting our library information which means we can feel comfortable about our information being available to our patrons and we won’t have to do backups or upgrading of our computers. I look forward to receiving updates on a regular basis and the employees at ByWater are very warm, helpful and friendly.
ByWater Solutions was recommended to us by a very satisfied customer, and after our experience with moving to Koha and starting to use it, we are now also very satisfied customers. Koha has been easy to use and the ByWater team has been so responsive. The training from Nicole was detailed and answered all of our specific questions. We have been so excited with our new catalog system since teaming up with ByWater and moving over to Koha.
Our transition to the Koha system was a positive experience throughout, from the pre migration meetings to go-live. ByWater was always ready with support, anticipating situations we had not thought of. The training was excellent, every detail of the system was explained thoroughly. Our students and faculty love the many new features, including the shelf browse which has made shelving for our student library workers a snap. Librarians love being a part of the Koha community.
We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.
Our team is consistently impressed with the customer service we receive from ByWater Solutions. It’s so refreshing to work with an organization that is comprised of professional and caring individuals. Thank you!
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