ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
ByWater has been great to work with. We had a really short timeline to make the transition from our old ILS to Koha and the whole staff at ByWater worked with us to make sure we done with time to spare. With the onsite training, library staff were ready to go on our go-live date.
Schaff Library at Lancaster Theological Seminary has been a Koha library for just over a year. We expected and welcomed the tremendous improvement over our outdated proprietary ILS. What we did not expect was to become a member of a broad family of Koha users and recipients of fantastic out-of-this-world service and support from ByWater Solutions. There are bumps in every ILS migration, but the team at ByWater was very supportive and responsive throughout the migration process. Once migration was complete, the level of service and support did not change. Because Koha is open source, all of us who use Koha participate in its ongoing development. This has been one of the most exciting parts of becoming a Koha library. Our needs lead to ideas that are funneled into developments, and this is how Koha continues to improve the way libraries manage their resources. It is a beautiful thing and we are so proud to be a part of it.
Moving from a traditional library system to an open-source system was like shedding off this great weight and frustration that we didn’t realize we had. It has been extremely easy to operate and manage, especially in regards to collecting data and providing user access. The ease of sharing notes, editing accounts and making changes to records have been a synch. If you’re interested in the cataloging feature, my cataloger and I can attest to the ease of dropping in MARC records, batch edits and creating item types , it makes cataloging much more dreamier than it already is for those of us to specialize in this library field. My favorite, or rather ‚Äòmost fun’ is how you can personalize the catalog homepage and make it look and feel exactly the way you want. The open source options for OPAC is the best way to promote your brand and feature items.
We needed a system that was going to be flexible & intuitive for all of our users. Koha is both & more. The ByWater staff welcomed us & the migration process could not have been easier. Continued support from ByWater has been a positive experience. They are personable & take time to answer any questions we may have as well as help us make decisions on how the system can work better for us. As system administrator I no longer dread simple tasks like importing new patron records or importing bib records. I’m thrilled to be working with ByWater & look forward to Koha’s future growth!
We had been using Koha for two years when we decided to explore other options for support and hosting. Switching to ByWater allowed us to have deeper and more flexible support without having to increase our budget. ByWater has been incredibly easy to work with! Our conversion was seamless and fast, and we haven’t had any offline time since we switched. The best thing about ByWater is the people – I love getting to know the team that supports our software! Everyone is friendly, down-to-earth, and responsive. We have been so happy with ByWater, and would strongly recommend them to anyone seeking support for their open-source ILS.
Our transition to the Koha system was a positive experience throughout, from the pre migration meetings to go-live. ByWater was always ready with support, anticipating situations we had not thought of. The training was excellent, every detail of the system was explained thoroughly. Our students and faculty love the many new features, including the shelf browse which has made shelving for our student library workers a snap. Librarians love being a part of the Koha community.
Working with ByWater was easy during the transition from our previous Koha vendor. ByWater quickly and efficiently converted our data from one format to the other with virtually no down time. They were responsive to our questions and concerns and added more functionality in the process. I would highly recommend them if you considering the change.
The migration to Koha was both challenging and rewarding. It was very helpful to have three of us consulting and collaborating as we built our customizations and learned Koha’s functionality. I particularly appreciate the layering of detail to explore. My circulation staff have a simple, user-friendly interface with which to do their jobs, whereas the library director as ‘superlibrarian’ has access to the whole system and all its permutations. I’m looking forward to learning about future upgrades.
We went with Koha because it had competitive features and promised to keep our ILS up to date without expensive extras and upgrades. Migrating isn’t an easy process, but ByWater made it as seamless as possible. Their migration specialists , Dani and Joy , worked tirelessly to merge data from 11 separate libraries into a working consortium.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
When I found ByWater and talked to various people there, I felt I was in good hands. I decided to go with Koha and the support team at ByWater because together, we could address the unique needs of my special library. My experience with the team, notably Danielle and Nicole, has been a lot of fun! They managed to keep their sense of humor even when they actually met my old database and the issues surrounding that twisted situation. It continues to be a pleasure to work with the team and with Koha. I feel totally supported. ByWater has made the transition easy for me, although I am sure they have been challenged by my situation.
I have long been a fan of both the flexibility and value offered by open source products like Koha. I chose to go with ByWater Solutions as my support and hosting provider due to their excellent customer service, automatic software upgrades, and competitively-priced hosting options.
We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.
I really like having an open source system for our library. ByWater is hosting our library information which means we can feel comfortable about our information being available to our patrons and we won’t have to do backups or upgrading of our computers. I look forward to receiving updates on a regular basis and the employees at ByWater are very warm, helpful and friendly.
We have been very pleased with our new Koha ILS, and with the support we have gotten from ByWater. They were extremely helpful with our migration and customization, and worked with us every step of the way. And since we have gone live with Koha, the responsiveness of the ByWater support team has been just great. And of course, the Koha ILS is web-based, so it is platform independent, and it is extremely feature rich and customizable, offering many features that some well known proprietary products don’t even have. We are very happy that we made the move from our old proprietary ILS to Koha, and that we went with ByWater Solutions for our technical support.
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