ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
Our transition to the Koha system was a positive experience throughout, from the pre migration meetings to go-live. ByWater was always ready with support, anticipating situations we had not thought of. The training was excellent, every detail of the system was explained thoroughly. Our students and faculty love the many new features, including the shelf browse which has made shelving for our student library workers a snap. Librarians love being a part of the Koha community.
Our team is consistently impressed with the customer service we receive from ByWater Solutions. It’s so refreshing to work with an organization that is comprised of professional and caring individuals. Thank you!
We needed a system that was going to be flexible & intuitive for all of our users. Koha is both & more. The ByWater staff welcomed us & the migration process could not have been easier. Continued support from ByWater has been a positive experience. They are personable & take time to answer any questions we may have as well as help us make decisions on how the system can work better for us. As system administrator I no longer dread simple tasks like importing new patron records or importing bib records. I’m thrilled to be working with ByWater & look forward to Koha’s future growth!
We moved to Koha nine months ago from, if you can believe it, stamping books and borrower’s cards. It’s been like going from a horse-drawn buggy to a Ferrari! We are very happy with Koha and ByWater’s support and our patrons really appreciate all the added convenience of an automated system too.
The benefits of the Koha system have enabled the Farmington Libraries to build a strong collection and meet the ever-evolving needs of our community, I’m happy with the knowledge that we have 6 more years ahead of us with Koha and ByWater Solutions. The savings we have seen in conjunction with the strong and stable relationship we have with ByWater has been integral to the Libraries’ growth in the past several years.
We went with Koha because it had competitive features and promised to keep our ILS up to date without expensive extras and upgrades. Migrating isn’t an easy process, but ByWater made it as seamless as possible. Their migration specialists , Dani and Joy , worked tirelessly to merge data from 11 separate libraries into a working consortium.
Uintah and Duchesne County Libraries in Eastern Utah were pleased to migrate to Koha supported and hosted by ByWater Solutions as part of an LSTA grant administered by the Utah State Library Division. Our patrons and staff now enjoy many advanced features right out of the box. ByWater Solutions has been upfront and honest with us and quick to respond to all of our support needs.
Our patrons are so excited about all the new services our OPAC now offers. Now that we’re using Koha my staff’s lives are all a little bit easier as well. Cataloging is now a breeze! The team at ByWater Solutions have been great with providing training and continuous technical support. I can honestly say, it was definitely worth us switching over Koha.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
ByWater has been great to work with. We had a really short timeline to make the transition from our old ILS to Koha and the whole staff at ByWater worked with us to make sure we done with time to spare. With the onsite training, library staff were ready to go on our go-live date.
We have been very pleased with our new Koha ILS, and with the support we have gotten from ByWater. They were extremely helpful with our migration and customization, and worked with us every step of the way. And since we have gone live with Koha, the responsiveness of the ByWater support team has been just great. And of course, the Koha ILS is web-based, so it is platform independent, and it is extremely feature rich and customizable, offering many features that some well known proprietary products don’t even have. We are very happy that we made the move from our old proprietary ILS to Koha, and that we went with ByWater Solutions for our technical support.
I have long been a fan of both the flexibility and value offered by open source products like Koha. I chose to go with ByWater Solutions as my support and hosting provider due to their excellent customer service, automatic software upgrades, and competitively-priced hosting options.
We had been using Koha for two years when we decided to explore other options for support and hosting. Switching to ByWater allowed us to have deeper and more flexible support without having to increase our budget. ByWater has been incredibly easy to work with! Our conversion was seamless and fast, and we haven’t had any offline time since we switched. The best thing about ByWater is the people – I love getting to know the team that supports our software! Everyone is friendly, down-to-earth, and responsive. We have been so happy with ByWater, and would strongly recommend them to anyone seeking support for their open-source ILS.
When we went to look for a new provider of technical support and server hosting for our Koha System we were impressed with what we heard from others about ByWater Solutions. It was a great testimony that regional library systems in our state had chosen their services. ByWater lives up to their reputation. We submitted our first help request with caution. Our previous provider had either not responded or responded and made us to feel silly for asking such a question. Not only did ByWater staff members fix the issue, but it was sent with supportive help and they EVEN followed up on it with us. This a HUGE improvement over our former carrier. We appreciate the realness, the responsiveness and the respect we receive from ByWater.
We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.
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