ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
Our patrons are so excited about all the new services our OPAC now offers. Now that we’re using Koha my staff’s lives are all a little bit easier as well. Cataloging is now a breeze! The team at ByWater Solutions have been great with providing training and continuous technical support. I can honestly say, it was definitely worth us switching over Koha.
We had been using Koha for two years when we decided to explore other options for support and hosting. Switching to ByWater allowed us to have deeper and more flexible support without having to increase our budget. ByWater has been incredibly easy to work with! Our conversion was seamless and fast, and we haven’t had any offline time since we switched. The best thing about ByWater is the people – I love getting to know the team that supports our software! Everyone is friendly, down-to-earth, and responsive. We have been so happy with ByWater, and would strongly recommend them to anyone seeking support for their open-source ILS.
When we went to look for a new provider of technical support and server hosting for our Koha System we were impressed with what we heard from others about ByWater Solutions. It was a great testimony that regional library systems in our state had chosen their services. ByWater lives up to their reputation. We submitted our first help request with caution. Our previous provider had either not responded or responded and made us to feel silly for asking such a question. Not only did ByWater staff members fix the issue, but it was sent with supportive help and they EVEN followed up on it with us. This a HUGE improvement over our former carrier. We appreciate the realness, the responsiveness and the respect we receive from ByWater.
Uintah and Duchesne County Libraries in Eastern Utah were pleased to migrate to Koha supported and hosted by ByWater Solutions as part of an LSTA grant administered by the Utah State Library Division. Our patrons and staff now enjoy many advanced features right out of the box. ByWater Solutions has been upfront and honest with us and quick to respond to all of our support needs.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
I have been a user of the Koha Open Source ILS for over 3 years. It is one of the best tools for granting libraries all the power of a solid ILS system, combined with the flexibility of a web based program. Now both staff and users can have full functionality anywhere we have an Internet connection. The Open Source aspect of the program is even more attractive, as we don’t have to depend on any one single vendor to make the improvements we want. With that said the support we received from ByWater Solutions in migrating our data, training our staff and hosting the ILS has been excellent. The issues that appear with any migration were quickly addressed by Joy and her migration team. They bent over backwards to make sure our data started off as clean as possible; even working over the holidays! Our training conducted by Nicole was spot on and gave the staff a great foundation for our go live. She spent a day with each aspect of our library world and discussed any issues and solutions that might be needed. The most impressive part is all of this was done in a 4 month time frame, and anyone who has done a migration before knows that’s a very sharp deadline.
We went with Koha because it had competitive features and promised to keep our ILS up to date without expensive extras and upgrades. Migrating isn’t an easy process, but ByWater made it as seamless as possible. Their migration specialists , Dani and Joy , worked tirelessly to merge data from 11 separate libraries into a working consortium.
ByWater has been great to work with. We had a really short timeline to make the transition from our old ILS to Koha and the whole staff at ByWater worked with us to make sure we done with time to spare. With the onsite training, library staff were ready to go on our go-live date.
The Corona Public Library went live about a month ago and we are very happy with Koha. When searching, it is very refreshing to use an ILS that is intuitive and displays relevant results in a logical manner. The ByWater staff have been extremely supportive and helpful through the migration process and have displayed their creativity and expertise when solving issues that have come up during this transition phase from our old ILS.
I have long been a fan of both the flexibility and value offered by open source products like Koha. I chose to go with ByWater Solutions as my support and hosting provider due to their excellent customer service, automatic software upgrades, and competitively-priced hosting options.
We’ve had a very positive experience from planning to roll out. Even now, we continue to benefit from great customer service, which is of great benefit to us as we do not have a systems librarian. Whatever questions we have, we are confident that the ByWater team and other members in the ByWater community can assist us getting the right information.
ByWater Solutions’ reputation for exemplary customer service is well earned. Following an incredibly smooth migration handled expertly by their staff, we continue to receive the same quick and expert response to any questions or technical issues. Koha was the best ILS solution for us, and we are thrilled to be working with ByWater Solutions.
The migration to Koha was both challenging and rewarding. It was very helpful to have three of us consulting and collaborating as we built our customizations and learned Koha’s functionality. I particularly appreciate the layering of detail to explore. My circulation staff have a simple, user-friendly interface with which to do their jobs, whereas the library director as ‘superlibrarian’ has access to the whole system and all its permutations. I’m looking forward to learning about future upgrades.
We have been very pleased with our new Koha ILS, and with the support we have gotten from ByWater. They were extremely helpful with our migration and customization, and worked with us every step of the way. And since we have gone live with Koha, the responsiveness of the ByWater support team has been just great. And of course, the Koha ILS is web-based, so it is platform independent, and it is extremely feature rich and customizable, offering many features that some well known proprietary products don’t even have. We are very happy that we made the move from our old proprietary ILS to Koha, and that we went with ByWater Solutions for our technical support.
My biggest fear about moving to Koha was how the staff would adapt to the new system. They love it! Learning Koha was very intuitive and there are so many features that help us with our work flows. I’ve been so impressed with the Koha community. It is easy to find answers to questions and there is so much great sharing that gives tips and tricks. And since going live we’ve been hearing great feedback from our patrons.
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