ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
2015 was an amazing year for Huntsville Public Library. We started the year off with a migration to ByWater Solutions and with the support of the knowledgeable and innovative team at ByWater Solutions we have jumped ‚Äòoutside the box’ with sustainable, efficient and effective procedures that allow staff to provide quality services to users at our physical and virtual (huntsvilleibrary.ca) libraries.
When I started as library director at the top of my agenda was to switch to a new ILS, and my absolute first choice was Koha. Being an open-source fan, I felt that supporting an ILS like Koha was an important contribution to the library world as a whole. I quickly found ByWater Solutions and was impressed with them from the beginning. I worked closely with Nathan Curulla and was extremely happy with how flexible he was in working with me and the needs of my library. I look forward to many years of using ByWater for our Koha support needs.
Schaff Library at Lancaster Theological Seminary has been a Koha library for just over a year. We expected and welcomed the tremendous improvement over our outdated proprietary ILS. What we did not expect was to become a member of a broad family of Koha users and recipients of fantastic out-of-this-world service and support from ByWater Solutions. There are bumps in every ILS migration, but the team at ByWater was very supportive and responsive throughout the migration process. Once migration was complete, the level of service and support did not change. Because Koha is open source, all of us who use Koha participate in its ongoing development. This has been one of the most exciting parts of becoming a Koha library. Our needs lead to ideas that are funneled into developments, and this is how Koha continues to improve the way libraries manage their resources. It is a beautiful thing and we are so proud to be a part of it.
We’ve had a very positive experience from planning to roll out. Even now, we continue to benefit from great customer service, which is of great benefit to us as we do not have a systems librarian. Whatever questions we have, we are confident that the ByWater team and other members in the ByWater community can assist us getting the right information.
We have been very pleased with our new Koha ILS, and with the support we have gotten from ByWater. They were extremely helpful with our migration and customization, and worked with us every step of the way. And since we have gone live with Koha, the responsiveness of the ByWater support team has been just great. And of course, the Koha ILS is web-based, so it is platform independent, and it is extremely feature rich and customizable, offering many features that some well known proprietary products don’t even have. We are very happy that we made the move from our old proprietary ILS to Koha, and that we went with ByWater Solutions for our technical support.
We love Koha because it is simple, straight forward, and the students don’t get confused. The previous system we had was complicated and confusing to the students. This is the greatest move we’ve made and kudos to Nicole Engard for training us so well!
As ‘superlibrarian’, I welcome learning what makes the system tick, and having the freedom to experiment before committing to changes. Koha’s flexibility as a system for our new cooperative has generated valuable discussions of policies and procedures along with the philosophy that guides them. Patrons like the improved account interface, and are just starting to grasp the benefits of a shared catalog. From conversations that have already happened, I feel that patron feedback (and enthusiasm) will guide a lot of decisions as our three libraries develop our cooperative relationship.
Our transition to Koha has been a great experience due to the knowledge and skill of the ByWater Solutions staff. Koha has the ease of use and functionality we were looking for in a system, and with ByWater Solutions’ help, we are able to fully take advantage of all the aspects of the system, including course reserves. Our students, faculty, and staff like the ease of use that Koha brings. ByWater Solutions was able to help us tailor the system to better fit our library and collection.
We needed a system that was going to be flexible & intuitive for all of our users. Koha is both & more. The ByWater staff welcomed us & the migration process could not have been easier. Continued support from ByWater has been a positive experience. They are personable & take time to answer any questions we may have as well as help us make decisions on how the system can work better for us. As system administrator I no longer dread simple tasks like importing new patron records or importing bib records. I’m thrilled to be working with ByWater & look forward to Koha’s future growth!
ByWater Solutions customer and technical support are excellent for this small special collection library and its unique titles. As Collection Management Librarian, I work with volunteers in the AIDS Library to catalog materials that circulate. I found the ByWater team easy to work with re: the migration of materials and borrower records from a much older version of Koha. The system was ‚Äòlive’ on schedule; a webinar helped prepare us for 3.12 implementation. The process overall has been seamless with minimal interruption of service. Module screens for cataloging, circulation, and especially the OPAC are user-friendly. I look forward to future collaboration.
The benefits of the Koha system have enabled the Farmington Libraries to build a strong collection and meet the ever-evolving needs of our community, I’m happy with the knowledge that we have 6 more years ahead of us with Koha and ByWater Solutions. The savings we have seen in conjunction with the strong and stable relationship we have with ByWater has been integral to the Libraries’ growth in the past several years.
Transitioning from a proprietary to an open source catalog was a necessary step for the San Francisco Center for Psychoanalysis Library, and partnering with ByWater Solutions enabled us to experience a smooth migration we could not have accomplished on our own. Our patrons enjoy the new Koha interface and SFCP librarians value the responsive training and support offered by ByWater Solutions. Additionally, our librarians and administrators appreciate the economy, potential and flexibility of Koha. We are thrilled to partner with ByWater and participate in the open source community!
We made the switch to ByWater Solutions because of their reputation for providing high quality Koha support and training. The ByWater team exceeded our expectations. Their data migration was fast and seamless. We are greatly impressed by how quickly they respond to questions and resolve technical issues. They are always thorough at communicating information about Koha upgrades and offering staff training. And they were wonderful to work with in redesigning our OPAC.
Working with ByWater was easy during the transition from our previous Koha vendor. ByWater quickly and efficiently converted our data from one format to the other with virtually no down time. They were responsive to our questions and concerns and added more functionality in the process. I would highly recommend them if you considering the change.
We moved to Koha nine months ago from, if you can believe it, stamping books and borrower’s cards. It’s been like going from a horse-drawn buggy to a Ferrari! We are very happy with Koha and ByWater’s support and our patrons really appreciate all the added convenience of an automated system too.
Refresh to get a new list of 15 random testimonials from our partners.