ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
We moved to Koha nine months ago from, if you can believe it, stamping books and borrower’s cards. It’s been like going from a horse-drawn buggy to a Ferrari! We are very happy with Koha and ByWater’s support and our patrons really appreciate all the added convenience of an automated system too.
Moving from a proprietary database to a fully functioning, open source ILS has brought the Sasaki Library into the 21st century. The ability to customize Koha to the unique needs of our small corporate library and archives has brought ease of access and use to a new level. ByWater Solutions was instrumental in facilitating this transition: handling the migration of our data, providing excellent training on the Koha software, and answering the million question I had about system setup and use. I really could not have done it with them! I couldn’t be happier with the level of service ByWater provides, the functionality of Koha, or the user experience of this ILS.
The benefits of the Koha system have enabled the Farmington Libraries to build a strong collection and meet the ever-evolving needs of our community, I’m happy with the knowledge that we have 6 more years ahead of us with Koha and ByWater Solutions. The savings we have seen in conjunction with the strong and stable relationship we have with ByWater has been integral to the Libraries’ growth in the past several years.
Transitioning from a proprietary to an open source catalog was a necessary step for the San Francisco Center for Psychoanalysis Library, and partnering with ByWater Solutions enabled us to experience a smooth migration we could not have accomplished on our own. Our patrons enjoy the new Koha interface and SFCP librarians value the responsive training and support offered by ByWater Solutions. Additionally, our librarians and administrators appreciate the economy, potential and flexibility of Koha. We are thrilled to partner with ByWater and participate in the open source community!
I really like having an open source system for our library. ByWater is hosting our library information which means we can feel comfortable about our information being available to our patrons and we won’t have to do backups or upgrading of our computers. I look forward to receiving updates on a regular basis and the employees at ByWater are very warm, helpful and friendly.
We’ve had a very positive experience from planning to roll out. Even now, we continue to benefit from great customer service, which is of great benefit to us as we do not have a systems librarian. Whatever questions we have, we are confident that the ByWater team and other members in the ByWater community can assist us getting the right information.
We needed a system that was going to be flexible & intuitive for all of our users. Koha is both & more. The ByWater staff welcomed us & the migration process could not have been easier. Continued support from ByWater has been a positive experience. They are personable & take time to answer any questions we may have as well as help us make decisions on how the system can work better for us. As system administrator I no longer dread simple tasks like importing new patron records or importing bib records. I’m thrilled to be working with ByWater & look forward to Koha’s future growth!
When we went to look for a new provider of technical support and server hosting for our Koha System we were impressed with what we heard from others about ByWater Solutions. It was a great testimony that regional library systems in our state had chosen their services. ByWater lives up to their reputation. We submitted our first help request with caution. Our previous provider had either not responded or responded and made us to feel silly for asking such a question. Not only did ByWater staff members fix the issue, but it was sent with supportive help and they EVEN followed up on it with us. This a HUGE improvement over our former carrier. We appreciate the realness, the responsiveness and the respect we receive from ByWater.
We are all getting used to Koha and feel like any bump we’ve had along the way has been immediately solved by a staff member at ByWater. Our public LOVES the new catalog and all of the options available to them. We feel like it has been a change for the positive and look forward to diving into the reporting very soon. From the initial contact through the training and the conversion weekend, the ByWater staff has been incredibly helpful and knowledgeable. We are just a month into going live and we are so glad we made the change!
My biggest fear about moving to Koha was how the staff would adapt to the new system. They love it! Learning Koha was very intuitive and there are so many features that help us with our work flows. I’ve been so impressed with the Koha community. It is easy to find answers to questions and there is so much great sharing that gives tips and tricks. And since going live we’ve been hearing great feedback from our patrons.
Our patrons are so excited about all the new services our OPAC now offers. Now that we’re using Koha my staff’s lives are all a little bit easier as well. Cataloging is now a breeze! The team at ByWater Solutions have been great with providing training and continuous technical support. I can honestly say, it was definitely worth us switching over Koha.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
As ‘superlibrarian’, I welcome learning what makes the system tick, and having the freedom to experiment before committing to changes. Koha’s flexibility as a system for our new cooperative has generated valuable discussions of policies and procedures along with the philosophy that guides them. Patrons like the improved account interface, and are just starting to grasp the benefits of a shared catalog. From conversations that have already happened, I feel that patron feedback (and enthusiasm) will guide a lot of decisions as our three libraries develop our cooperative relationship.
I have been a user of the Koha Open Source ILS for over 3 years. It is one of the best tools for granting libraries all the power of a solid ILS system, combined with the flexibility of a web based program. Now both staff and users can have full functionality anywhere we have an Internet connection. The Open Source aspect of the program is even more attractive, as we don’t have to depend on any one single vendor to make the improvements we want. With that said the support we received from ByWater Solutions in migrating our data, training our staff and hosting the ILS has been excellent. The issues that appear with any migration were quickly addressed by Joy and her migration team. They bent over backwards to make sure our data started off as clean as possible; even working over the holidays! Our training conducted by Nicole was spot on and gave the staff a great foundation for our go live. She spent a day with each aspect of our library world and discussed any issues and solutions that might be needed. The most impressive part is all of this was done in a 4 month time frame, and anyone who has done a migration before knows that’s a very sharp deadline.
When I started as library director at the top of my agenda was to switch to a new ILS, and my absolute first choice was Koha. Being an open-source fan, I felt that supporting an ILS like Koha was an important contribution to the library world as a whole. I quickly found ByWater Solutions and was impressed with them from the beginning. I worked closely with Nathan Curulla and was extremely happy with how flexible he was in working with me and the needs of my library. I look forward to many years of using ByWater for our Koha support needs.
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