ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
Transitioning from a proprietary to an open source catalog was a necessary step for the San Francisco Center for Psychoanalysis Library, and partnering with ByWater Solutions enabled us to experience a smooth migration we could not have accomplished on our own. Our patrons enjoy the new Koha interface and SFCP librarians value the responsive training and support offered by ByWater Solutions. Additionally, our librarians and administrators appreciate the economy, potential and flexibility of Koha. We are thrilled to partner with ByWater and participate in the open source community!
ByWater has been great to work with. We had a really short timeline to make the transition from our old ILS to Koha and the whole staff at ByWater worked with us to make sure we done with time to spare. With the onsite training, library staff were ready to go on our go-live date.
We needed a system that was going to be flexible & intuitive for all of our users. Koha is both & more. The ByWater staff welcomed us & the migration process could not have been easier. Continued support from ByWater has been a positive experience. They are personable & take time to answer any questions we may have as well as help us make decisions on how the system can work better for us. As system administrator I no longer dread simple tasks like importing new patron records or importing bib records. I’m thrilled to be working with ByWater & look forward to Koha’s future growth!
Working with ByWater was easy during the transition from our previous Koha vendor. ByWater quickly and efficiently converted our data from one format to the other with virtually no down time. They were responsive to our questions and concerns and added more functionality in the process. I would highly recommend them if you considering the change.
Over the past 5 years, Koha has made it possible for the Southeast Kansas Library System to bring the libraries of our region up to speed with a modern, economical ILS solution that facilitates a powerful and efficient resource sharing environment. Even with the minor bumps along the way, our migration to ByWater is irrefutably the smoothest major transition we’ve undergone to date. Not only was our data expertly handled, we were able to implement major structural changes during the transition that have made the system much more user-friendly for both patrons and staff. Joy truly works wonders and the entire staff at ByWater has been nothing but cooperative. We are excited to be moving forward with a company so heavily ingrained in the very fiber of Koha’s open source initiative.
The Corona Public Library went live about a month ago and we are very happy with Koha. When searching, it is very refreshing to use an ILS that is intuitive and displays relevant results in a logical manner. The ByWater staff have been extremely supportive and helpful through the migration process and have displayed their creativity and expertise when solving issues that have come up during this transition phase from our old ILS.
My biggest fear about moving to Koha was how the staff would adapt to the new system. They love it! Learning Koha was very intuitive and there are so many features that help us with our work flows. I’ve been so impressed with the Koha community. It is easy to find answers to questions and there is so much great sharing that gives tips and tricks. And since going live we’ve been hearing great feedback from our patrons.
ByWater Solutions customer and technical support are excellent for this small special collection library and its unique titles. As Collection Management Librarian, I work with volunteers in the AIDS Library to catalog materials that circulate. I found the ByWater team easy to work with re: the migration of materials and borrower records from a much older version of Koha. The system was ‚Äòlive’ on schedule; a webinar helped prepare us for 3.12 implementation. The process overall has been seamless with minimal interruption of service. Module screens for cataloging, circulation, and especially the OPAC are user-friendly. I look forward to future collaboration.
ByWater Solutions was recommended to us by a very satisfied customer, and after our experience with moving to Koha and starting to use it, we are now also very satisfied customers. Koha has been easy to use and the ByWater team has been so responsive. The training from Nicole was detailed and answered all of our specific questions. We have been so excited with our new catalog system since teaming up with ByWater and moving over to Koha.
We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.
Our team is consistently impressed with the customer service we receive from ByWater Solutions. It’s so refreshing to work with an organization that is comprised of professional and caring individuals. Thank you!
ByWater Solutions’ reputation for exemplary customer service is well earned. Following an incredibly smooth migration handled expertly by their staff, we continue to receive the same quick and expert response to any questions or technical issues. Koha was the best ILS solution for us, and we are thrilled to be working with ByWater Solutions.
We went with Koha because it had competitive features and promised to keep our ILS up to date without expensive extras and upgrades. Migrating isn’t an easy process, but ByWater made it as seamless as possible. Their migration specialists , Dani and Joy , worked tirelessly to merge data from 11 separate libraries into a working consortium.
We made the switch to ByWater Solutions because of their reputation for providing high quality Koha support and training. The ByWater team exceeded our expectations. Their data migration was fast and seamless. We are greatly impressed by how quickly they respond to questions and resolve technical issues. They are always thorough at communicating information about Koha upgrades and offering staff training. And they were wonderful to work with in redesigning our OPAC.
We had been using Koha for two years when we decided to explore other options for support and hosting. Switching to ByWater allowed us to have deeper and more flexible support without having to increase our budget. ByWater has been incredibly easy to work with! Our conversion was seamless and fast, and we haven’t had any offline time since we switched. The best thing about ByWater is the people – I love getting to know the team that supports our software! Everyone is friendly, down-to-earth, and responsive. We have been so happy with ByWater, and would strongly recommend them to anyone seeking support for their open-source ILS.
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