Koha and ByWater Solutions Testimonials


ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.

The benefits of the Koha system have enabled the Farmington Libraries to build a strong collection and meet the ever-evolving needs of our community, I’m happy with the knowledge that we have 6 more years ahead of us with Koha and ByWater Solutions. The savings we have seen in conjunction with the strong and stable relationship we have with ByWater has been integral to the Libraries’ growth in the past several years.

Jay JohnstonLibraries Executive DirectorFarmington LibrariesFarmington, CT


Uintah and Duchesne County Libraries in Eastern Utah were pleased to migrate to Koha supported and hosted by ByWater Solutions as part of an LSTA grant administered by the Utah State Library Division. Our patrons and staff now enjoy many advanced features right out of the box. ByWater Solutions has been upfront and honest with us and quick to respond to all of our support needs.

Sam PasseyDirectorUintah County Library


When I found ByWater and talked to various people there, I felt I was in good hands. I decided to go with Koha and the support team at ByWater because together, we could address the unique needs of my special library. My experience with the team, notably Danielle and Nicole, has been a lot of fun! They managed to keep their sense of humor even when they actually met my old database and the issues surrounding that twisted situation. It continues to be a pleasure to work with the team and with Koha. I feel totally supported. ByWater has made the transition easy for me, although I am sure they have been challenged by my situation.

Chris ProfiriLibrarianAnderson Associates Consulting Engineers Inc.Edmonton, Alberta Canada


Our transition to Koha has been a great experience due to the knowledge and skill of the ByWater Solutions staff. Koha has the ease of use and functionality we were looking for in a system, and with ByWater Solutions’ help, we are able to fully take advantage of all the aspects of the system, including course reserves. Our students, faculty, and staff like the ease of use that Koha brings. ByWater Solutions was able to help us tailor the system to better fit our library and collection.

Jane TuttleLibrary DirectorJ. Drake Edens Library at Columbia CollegeColumbia, SC


Our transition to the Koha system was a positive experience throughout, from the pre migration meetings to go-live. ByWater was always ready with support, anticipating situations we had not thought of. The training was excellent, every detail of the system was explained thoroughly. Our students and faculty love the many new features, including the shelf browse which has made shelving for our student library workers a snap. Librarians love being a part of the Koha community.

Martin F. OlsenSystem and Electronic Resources LibrarianEverett LibraryQueens University of Charlotte


We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.

Sebastian HierlDrue Heinz LibrarianArthur & Janet C. Ross LibraryRome, Italy


When I started as library director at the top of my agenda was to switch to a new ILS, and my absolute first choice was Koha. Being an open-source fan, I felt that supporting an ILS like Koha was an important contribution to the library world as a whole. I quickly found ByWater Solutions and was impressed with them from the beginning. I worked closely with Nathan Curulla and was extremely happy with how flexible he was in working with me and the needs of my library. I look forward to many years of using ByWater for our Koha support needs.

Havilah LyonLibrary DirectorAmerican Falls District LibraryAmerican Falls, ID


The migration to Koha was both challenging and rewarding. It was very helpful to have three of us consulting and collaborating as we built our customizations and learned Koha’s functionality. I particularly appreciate the layering of detail to explore. My circulation staff have a simple, user-friendly interface with which to do their jobs, whereas the library director as ‘superlibrarian’ has access to the whole system and all its permutations. I’m looking forward to learning about future upgrades.

Jay RancourtLibrary DirectorCook Memorial LibraryTamworth, NH


As ‘superlibrarian’, I welcome learning what makes the system tick, and having the freedom to experiment before committing to changes. Koha’s flexibility as a system for our new cooperative has generated valuable discussions of policies and procedures along with the philosophy that guides them. Patrons like the improved account interface, and are just starting to grasp the benefits of a shared catalog. From conversations that have already happened, I feel that patron feedback (and enthusiasm) will guide a lot of decisions as our three libraries develop our cooperative relationship.

Mary CroninLibrary DirectorMadison LibraryMadison, NH


ByWater Solutions was recommended to us by a very satisfied customer, and after our experience with moving to Koha and starting to use it, we are now also very satisfied customers. Koha has been easy to use and the ByWater team has been so responsive. The training from Nicole was detailed and answered all of our specific questions. We have been so excited with our new catalog system since teaming up with ByWater and moving over to Koha.

Sheila BlackfordLibrarianScripps LibraryMiller Center, University of Virginia


The Corona Public Library went live about a month ago and we are very happy with Koha. When searching, it is very refreshing to use an ILS that is intuitive and displays relevant results in a logical manner. The ByWater staff have been extremely supportive and helpful through the migration process and have displayed their creativity and expertise when solving issues that have come up during this transition phase from our old ILS.

Chris DixonTechnical ServicesCorona Public LibraryCorona, CA


Moving from a traditional library system to an open-source system was like shedding off this great weight and frustration that we didn’t realize we had. It has been extremely easy to operate and manage, especially in regards to collecting data and providing user access. The ease of sharing notes, editing accounts and making changes to records have been a synch. If you’re interested in the cataloging feature, my cataloger and I can attest to the ease of dropping in MARC records, batch edits and creating item types , it makes cataloging much more dreamier than it already is for those of us to specialize in this library field. My favorite, or rather ‚Äòmost fun’ is how you can personalize the catalog homepage and make it look and feel exactly the way you want. The open source options for OPAC is the best way to promote your brand and feature items.

Christie StarnesDirectorClayton LibraryClayton, NC


ByWater has been great to work with. We had a really short timeline to make the transition from our old ILS to Koha and the whole staff at ByWater worked with us to make sure we done with time to spare. With the onsite training, library staff were ready to go on our go-live date.

Chris Tina SmithLibrary SupervisorCorona Public LibraryCorona, CA


We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.

Ruth HarrisonReference Librarian and Network AdministratorTexas State Law LibraryAustin, TX


I have been a user of the Koha Open Source ILS for over 3 years. It is one of the best tools for granting libraries all the power of a solid ILS system, combined with the flexibility of a web based program. Now both staff and users can have full functionality anywhere we have an Internet connection. The Open Source aspect of the program is even more attractive, as we don’t have to depend on any one single vendor to make the improvements we want. With that said the support we received from ByWater Solutions in migrating our data, training our staff and hosting the ILS has been excellent. The issues that appear with any migration were quickly addressed by Joy and her migration team. They bent over backwards to make sure our data started off as clean as possible; even working over the holidays! Our training conducted by Nicole was spot on and gave the staff a great foundation for our go live. She spent a day with each aspect of our library world and discussed any issues and solutions that might be needed. The most impressive part is all of this was done in a 4 month time frame, and anyone who has done a migration before knows that’s a very sharp deadline.

Sean McGarveyLibrary AdministratorPasco County Library SystemHudson, FL


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