ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
2015 was an amazing year for Huntsville Public Library. We started the year off with a migration to ByWater Solutions and with the support of the knowledgeable and innovative team at ByWater Solutions we have jumped ‚Äòoutside the box’ with sustainable, efficient and effective procedures that allow staff to provide quality services to users at our physical and virtual (huntsvilleibrary.ca) libraries.
As ‘superlibrarian’, I welcome learning what makes the system tick, and having the freedom to experiment before committing to changes. Koha’s flexibility as a system for our new cooperative has generated valuable discussions of policies and procedures along with the philosophy that guides them. Patrons like the improved account interface, and are just starting to grasp the benefits of a shared catalog. From conversations that have already happened, I feel that patron feedback (and enthusiasm) will guide a lot of decisions as our three libraries develop our cooperative relationship.
When I started as library director at the top of my agenda was to switch to a new ILS, and my absolute first choice was Koha. Being an open-source fan, I felt that supporting an ILS like Koha was an important contribution to the library world as a whole. I quickly found ByWater Solutions and was impressed with them from the beginning. I worked closely with Nathan Curulla and was extremely happy with how flexible he was in working with me and the needs of my library. I look forward to many years of using ByWater for our Koha support needs.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
When we went to look for a new provider of technical support and server hosting for our Koha System we were impressed with what we heard from others about ByWater Solutions. It was a great testimony that regional library systems in our state had chosen their services. ByWater lives up to their reputation. We submitted our first help request with caution. Our previous provider had either not responded or responded and made us to feel silly for asking such a question. Not only did ByWater staff members fix the issue, but it was sent with supportive help and they EVEN followed up on it with us. This a HUGE improvement over our former carrier. We appreciate the realness, the responsiveness and the respect we receive from ByWater.
When I found ByWater and talked to various people there, I felt I was in good hands. I decided to go with Koha and the support team at ByWater because together, we could address the unique needs of my special library. My experience with the team, notably Danielle and Nicole, has been a lot of fun! They managed to keep their sense of humor even when they actually met my old database and the issues surrounding that twisted situation. It continues to be a pleasure to work with the team and with Koha. I feel totally supported. ByWater has made the transition easy for me, although I am sure they have been challenged by my situation.
I have long been a fan of both the flexibility and value offered by open source products like Koha. I chose to go with ByWater Solutions as my support and hosting provider due to their excellent customer service, automatic software upgrades, and competitively-priced hosting options.
The Corona Public Library went live about a month ago and we are very happy with Koha. When searching, it is very refreshing to use an ILS that is intuitive and displays relevant results in a logical manner. The ByWater staff have been extremely supportive and helpful through the migration process and have displayed their creativity and expertise when solving issues that have come up during this transition phase from our old ILS.
We’ve had a very positive experience from planning to roll out. Even now, we continue to benefit from great customer service, which is of great benefit to us as we do not have a systems librarian. Whatever questions we have, we are confident that the ByWater team and other members in the ByWater community can assist us getting the right information.
Moving from a proprietary database to a fully functioning, open source ILS has brought the Sasaki Library into the 21st century. The ability to customize Koha to the unique needs of our small corporate library and archives has brought ease of access and use to a new level. ByWater Solutions was instrumental in facilitating this transition: handling the migration of our data, providing excellent training on the Koha software, and answering the million question I had about system setup and use. I really could not have done it with them! I couldn’t be happier with the level of service ByWater provides, the functionality of Koha, or the user experience of this ILS.
ByWater Solutions’ reputation for exemplary customer service is well earned. Following an incredibly smooth migration handled expertly by their staff, we continue to receive the same quick and expert response to any questions or technical issues. Koha was the best ILS solution for us, and we are thrilled to be working with ByWater Solutions.
Our transition to the Koha system was a positive experience throughout, from the pre migration meetings to go-live. ByWater was always ready with support, anticipating situations we had not thought of. The training was excellent, every detail of the system was explained thoroughly. Our students and faculty love the many new features, including the shelf browse which has made shelving for our student library workers a snap. Librarians love being a part of the Koha community.
We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.
I have been a user of the Koha Open Source ILS for over 3 years. It is one of the best tools for granting libraries all the power of a solid ILS system, combined with the flexibility of a web based program. Now both staff and users can have full functionality anywhere we have an Internet connection. The Open Source aspect of the program is even more attractive, as we don’t have to depend on any one single vendor to make the improvements we want. With that said the support we received from ByWater Solutions in migrating our data, training our staff and hosting the ILS has been excellent. The issues that appear with any migration were quickly addressed by Joy and her migration team. They bent over backwards to make sure our data started off as clean as possible; even working over the holidays! Our training conducted by Nicole was spot on and gave the staff a great foundation for our go live. She spent a day with each aspect of our library world and discussed any issues and solutions that might be needed. The most impressive part is all of this was done in a 4 month time frame, and anyone who has done a migration before knows that’s a very sharp deadline.
Moving from a traditional library system to an open-source system was like shedding off this great weight and frustration that we didn’t realize we had. It has been extremely easy to operate and manage, especially in regards to collecting data and providing user access. The ease of sharing notes, editing accounts and making changes to records have been a synch. If you’re interested in the cataloging feature, my cataloger and I can attest to the ease of dropping in MARC records, batch edits and creating item types , it makes cataloging much more dreamier than it already is for those of us to specialize in this library field. My favorite, or rather ‚Äòmost fun’ is how you can personalize the catalog homepage and make it look and feel exactly the way you want. The open source options for OPAC is the best way to promote your brand and feature items.
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