ByWater Solutions wouldn’t be who we are without our partner libraries. See what they have to say about working with ByWater for Koha support.
Uintah and Duchesne County Libraries in Eastern Utah were pleased to migrate to Koha supported and hosted by ByWater Solutions as part of an LSTA grant administered by the Utah State Library Division. Our patrons and staff now enjoy many advanced features right out of the box. ByWater Solutions has been upfront and honest with us and quick to respond to all of our support needs.
When we went to look for a new provider of technical support and server hosting for our Koha System we were impressed with what we heard from others about ByWater Solutions. It was a great testimony that regional library systems in our state had chosen their services. ByWater lives up to their reputation. We submitted our first help request with caution. Our previous provider had either not responded or responded and made us to feel silly for asking such a question. Not only did ByWater staff members fix the issue, but it was sent with supportive help and they EVEN followed up on it with us. This a HUGE improvement over our former carrier. We appreciate the realness, the responsiveness and the respect we receive from ByWater.
I really like having an open source system for our library. ByWater is hosting our library information which means we can feel comfortable about our information being available to our patrons and we won’t have to do backups or upgrading of our computers. I look forward to receiving updates on a regular basis and the employees at ByWater are very warm, helpful and friendly.
Working with ByWater was easy during the transition from our previous Koha vendor. ByWater quickly and efficiently converted our data from one format to the other with virtually no down time. They were responsive to our questions and concerns and added more functionality in the process. I would highly recommend them if you considering the change.
We are very happy with Koha. It was important to us to find a library system that was customizable. With Koha, we can customize features, look and feel and we have direct access to the data to use in other applications. We’re only limited by our imaginations. The move to open source has given us the freedom to create the library system we want. Working with ByWater Solutions to migrate from our previous system went very well. They’ve provided excellent service to us every step of the way, through planning, migration, go-live and everyday use.
Transitioning from a proprietary to an open source catalog was a necessary step for the San Francisco Center for Psychoanalysis Library, and partnering with ByWater Solutions enabled us to experience a smooth migration we could not have accomplished on our own. Our patrons enjoy the new Koha interface and SFCP librarians value the responsive training and support offered by ByWater Solutions. Additionally, our librarians and administrators appreciate the economy, potential and flexibility of Koha. We are thrilled to partner with ByWater and participate in the open source community!
Moving from a proprietary database to a fully functioning, open source ILS has brought the Sasaki Library into the 21st century. The ability to customize Koha to the unique needs of our small corporate library and archives has brought ease of access and use to a new level. ByWater Solutions was instrumental in facilitating this transition: handling the migration of our data, providing excellent training on the Koha software, and answering the million question I had about system setup and use. I really could not have done it with them! I couldn’t be happier with the level of service ByWater provides, the functionality of Koha, or the user experience of this ILS.
Over the past 5 years, Koha has made it possible for the Southeast Kansas Library System to bring the libraries of our region up to speed with a modern, economical ILS solution that facilitates a powerful and efficient resource sharing environment. Even with the minor bumps along the way, our migration to ByWater is irrefutably the smoothest major transition we’ve undergone to date. Not only was our data expertly handled, we were able to implement major structural changes during the transition that have made the system much more user-friendly for both patrons and staff. Joy truly works wonders and the entire staff at ByWater has been nothing but cooperative. We are excited to be moving forward with a company so heavily ingrained in the very fiber of Koha’s open source initiative.
I have been a user of the Koha Open Source ILS for over 3 years. It is one of the best tools for granting libraries all the power of a solid ILS system, combined with the flexibility of a web based program. Now both staff and users can have full functionality anywhere we have an Internet connection. The Open Source aspect of the program is even more attractive, as we don’t have to depend on any one single vendor to make the improvements we want. With that said the support we received from ByWater Solutions in migrating our data, training our staff and hosting the ILS has been excellent. The issues that appear with any migration were quickly addressed by Joy and her migration team. They bent over backwards to make sure our data started off as clean as possible; even working over the holidays! Our training conducted by Nicole was spot on and gave the staff a great foundation for our go live. She spent a day with each aspect of our library world and discussed any issues and solutions that might be needed. The most impressive part is all of this was done in a 4 month time frame, and anyone who has done a migration before knows that’s a very sharp deadline.
We have been very pleased with our new Koha ILS, and with the support we have gotten from ByWater. They were extremely helpful with our migration and customization, and worked with us every step of the way. And since we have gone live with Koha, the responsiveness of the ByWater support team has been just great. And of course, the Koha ILS is web-based, so it is platform independent, and it is extremely feature rich and customizable, offering many features that some well known proprietary products don’t even have. We are very happy that we made the move from our old proprietary ILS to Koha, and that we went with ByWater Solutions for our technical support.
Our transition to Koha has been a great experience due to the knowledge and skill of the ByWater Solutions staff. Koha has the ease of use and functionality we were looking for in a system, and with ByWater Solutions’ help, we are able to fully take advantage of all the aspects of the system, including course reserves. Our students, faculty, and staff like the ease of use that Koha brings. ByWater Solutions was able to help us tailor the system to better fit our library and collection.
We are delighted with our new Open Source Koha ILS and ByWater’s support. Our users have quickly adapted and we have received only positive feedback so far. In particular, the faceted searching, the option to browse the shelves virtually, and the direct links to Google and WorldCat are met with enthusiasm. On the staff side, we deeply appreciate the web-based interface and flexibility of the system. One of our main reasons for selecting Koha and ByWater support is the continuous development of Koha and the option of joining together with the community to implement new features.
We moved to Koha nine months ago from, if you can believe it, stamping books and borrower’s cards. It’s been like going from a horse-drawn buggy to a Ferrari! We are very happy with Koha and ByWater’s support and our patrons really appreciate all the added convenience of an automated system too.
As ‘superlibrarian’, I welcome learning what makes the system tick, and having the freedom to experiment before committing to changes. Koha’s flexibility as a system for our new cooperative has generated valuable discussions of policies and procedures along with the philosophy that guides them. Patrons like the improved account interface, and are just starting to grasp the benefits of a shared catalog. From conversations that have already happened, I feel that patron feedback (and enthusiasm) will guide a lot of decisions as our three libraries develop our cooperative relationship.
Our patrons are so excited about all the new services our OPAC now offers. Now that we’re using Koha my staff’s lives are all a little bit easier as well. Cataloging is now a breeze! The team at ByWater Solutions have been great with providing training and continuous technical support. I can honestly say, it was definitely worth us switching over Koha.
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