Customized Koha and Evergreen Installations and Implementations:

To ensure the safety and security of your database, ByWater Solutions offers a complete hosted environment on ByWater equipment placed in the virtual networking cloud. This also delivers improved performance for both your staff and your users. An example of a Koha or Evergreen system hosted in the ByWater cloud can be found on our Demos page. Other functions include the maintenance of your Linux server, the management of databases with real-time backups, and the installation of updates and upgrades to both the Linux server, Koha and Evergreen ILS software. We also have options for installing Koha and Evergreen on local servers at your library. With the correct remote access we could completely manage the installation at your library.

Data Migration and Data Manipulation:

Skilled manipulation of library data is the key to a successful migration. Because it is the most important representation of a library’s collection, we take the time to proficiently manage your data. Before we move your data into any new system we check each record for accuracy, identifying and manipulating each record for the correct encoding and diacritical display. We work closely with each library to ensure there are no duplicate entries and to consistently use the highest quality records for complete accuracy of bibliographic detail.

Expert Anytime Support:

The ByWater Solutions support packages grant our customers access to an extensive database of support materials. We also provide instant confirmation of your request with documented action and direct support personnel contact information. With 24/7 access to our customer support lines you can be guaranteed immediate responses, thus ensuring your issue will be resolved quickly and professionally by our team.

Staff Training and Classroom:

Our company is dedicated to the expert training and implementation of Koha and Evergreen. All ByWater Solutions training sessions are led by a professional MLS librarian. We provide multiple formats for different learning styles including on-site, hands-on, classroom style learning, on-line presentations and demonstrations using the open source application Dim-Dim, and internally produced training manuals. ByWater Solutions also contributes all training material back to the Koha community.

Programming and Library Development:

ByWater Solutions understands that every enterprise library system requires different functionality and customization. To service this need we provide development and programming services providing business logic customizations to each open source product we support. Through an extensive process of specification writing, coding, customer testing, and sponsored release to the open source community, we can create, install and implement customizations according to you and your patrons needs. All developments that ByWater Solutions programs are contributed to the community. ByWater Solutions also spends an extensive effort testing and debugging Koha code with community members.